May 29, 2020
  • SOLUTIONS
    • IT Support Services
    • IT Security
    • Risk and Compliance
    • Project Management
    • Disaster Recovery
  • WHY CHOOSE US
  • CONTACT US
  • (609) 303-3020
  • Client Support
  • SOLUTIONS
    • IT Support Services
    • IT Security
    • Risk and Compliance
    • Project Management
    • Disaster Recovery
  • WHY CHOOSE US
  • CONTACT US
  • (609) 303-3020
  • Client Support

Archives

Tag Archives for: "systems integration"
Home » systems integration
 Software vendors are not IT experts
 0
By red74tech
In advice, IT advice, planning, technical
Posted July 23, 2014

Software vendors are not IT experts

Developers of industry-specific software are great at what they do. In many cases, the enterprise applications they create for specialized professions meet their clients’ needs far better than [...]

READ MORE

RED74 is a secure and reliable information technology resource for small to midsize businesses.

(609) 303-3020

Quick Links

IT Support for Finance
IT Support for Logistics
Company Leadership
Partnerships & Certifications
Case Studies
Blog

Recent Posts
  • Multi-factor Authentication Demystified
    May 1, 2020
  • 4 Lesser-known benefits of hiring an MSP
    April 28, 2020
  • Dark web monitoring: What you need to know
    April 26, 2020
Website Design by Social Fire Media

Before you begin….

 

Please review these RED74 user setup policies before requesting a new user setup. 

  1. Setup of new user accounts that also require new PC, laptop, or mobile device hardware need to be requested via an official support request (either via phone or by this web form) at least seven (7) business days prior to the first day of employment for that employee. This is to ensure that we may procure the required hardware and schedule an installation at least one (1) day prior to their first day at work. The average lead time for procuring hardware that is compliant with our service agreement is at least five (5) business days in most cases. 
  2. For setup of new user accounts that do not require new hardware installation, an official support request must be entered by 3 pm ET at least two (2) business days prior to the new employee’s first day of employment. 
  3. Failure to adhere to the above two policies will relieve RED74 of any obligation to comply with our Service Level Agreement (SLA) and will default to a “best effort” service level. There will be no guarantee that RED74 can perform a timely setup or installation request which does not adhere to the requirements outlined above.
  4. Any new user setup request (with or without new hardware) by the client in which the client deems it urgent or imperative to be completed the same day or by the following morning before 11 am EST will be charged Time & Materials as per the client’s current service agreement.

Click on the “X” at the top right corner to acknowledge these policies and continue to the form.

×

Due to the Coronavirus outbreak, we are experiencing a considerably higher number of support requests than normal. If you are looking for support on getting set up to work from home, please check with your company’s management team to see if a company-wide support case has already been created before filling out this form. Thank you for your patience while we support you through this event.

×