Open a New Service Request

Please be advised that this request form is for current RED74 clients only. Requests made by non-clients may not get a response. For general information or inquiries, please fill out our contact form.

Enter the details of your request in the following form and a service request ticket will automatically be generated.  A RED74 engineer will then contact you. You will receive an email confirming your request and you may check the status of this request by referencing the ticket number in the email.

Support Request Form

Name *

Email Address *

Company Name *

Issue Title *

Please give a very brief description of your request or issue

Priority *

Low

Medium

High

Critical

NOTE: For license requests, please have an existing ticket number and contact the engineer assigned to that request by phone or email. You do not need to open another request.

Full Description *

Enter a full description of your issue

Callback Number

The best number to reach you

Screenshot/File Upload

Drop a file here or click to upload Choose File

Maximum upload size: 30MB

You can upload screenshots of error messages, or any standard document type that you think will help us understand the issue

Critical Case Waiver *

I understand that Critical and High priority requests get a faster response when opened by phone

Call us at 609-303-3020 for Critical and High priority requests please.

If you are human, leave this field blank.