My firm has been a client of RED74 for the past five years now, and we have never had the need or desire to look elsewhere because their team has always met, if not exceeded, our expectations. The customer service and response time is second to none, and we have seen tremendous strides in our productivity after implementing their recommendations. I highly recommend this organization for any business in need of IT support.
CinchSeal has been working with RED74 for just about 3 years now. I brought them on as our outside IT when I first started here. They have been a great addition to our company. Whenever we have an IT problem they respond very quickly and fix the issue. About a week ago one of our systems went down. An engineer was here within an hour and had us back up and running in a very timely manner. Everyone at RED74 is super helpful and very nice as well. I would recommend RED74 to any company needing outsourced IT support.
I have been extremely happy with my decision to outsource my company’s IT needs to RED74. RED74 is a true partner addressing both our tactical, day to day IT needs as well as helping us strategically evaluate IT options that could take us to the next level. Our company will be moving into a new building in the near future and RED74 will be coming with us. Great company led by great people
The Concord Advisory Group, Ltd. has worked with RED74 since 2011. RED74 configured and installed our network server to meet our current needs and to allow for future growth. They have been a valuable partner, as they provide technology expertise above what we have in house. Utilizing one of their flexible service plans allows our Director of Technology to manage our network with the support of their experts. We have been pleased with their Hosted Exchange portal, as it allows us to access e-mail from any location, even when power is out at our office. Other services they have implemented for us are disaster recovery and spam filtering. Our experience has been that RED74 engineers are very accessible and knowledgeable about industry trends.
Lynn BarclayDirector of Business Management, The Concord Advisory Group, Ltd.
After much due diligence and reference checks in our exhaustive search for a responsive & progressive IT firm that could provide us with both cloud and traditional IT support, we choose to work with RED74. Previously, we had a series of firms that were non-responsive and sold us on systems that did not meet our needs. We liked what RED74 had to say and felt that they understood our needs better than any firm we had dealt with in the past. We have been extremely pleased with the professionalism and responsiveness of RED74. On the rare occasion when we need to put in a work ticket, the issue is always taken care of promptly and professionally. I would not hesitate to recommend RED74 for computer and IT needs.
We began working with RED74 in 2010 to support our server hardware, on-premise Exchange and industry-specific applications. They were able to move all our servers to a VMWare virtual platform, as well as to assist in upgrading our MSSQL-based database applications. RED74 also dramatically improved our business continuity, with failover Internet connections for data and voice, hybrid cloud backups, and 24/7 remote desktop server access for our workforce both in the US and abroad. Throughout all of our projects and ongoing maintenance, RED74 has been responsive and conscientious. I would highly recommend them for any business with mission-critical IT needs.
When opening our office in Langhorne PA., we interviewed several IT hosting companies. Tim understood and spoke the language of our CEO and what he looked to accomplish. Tim and his team worked with us on the cloud, worked with our team on using Google as well as getting our VOIP up and running.
Jim HahlVP of Operations, Clear Employer Services, LLC
The migration process was a breeze...Now I am up and running with a state of the art system that I have confidence in. The hosted Exchange and IM services help our teams stay more productive.
Please review these RED74 user setup policies before requesting a new user setup.
Setup of new user accounts that also require new PC, laptop, or mobile device hardware need to be requested via an official support request (either via phone or by this web form) at least seven (7) business days prior to the first day of employment for that employee. This is to ensure that we may procure the required hardware and schedule an installation at least one (1) day prior to their first day at work. The average lead time for procuring hardware that is compliant with our service agreement is at least five (5) business days in most cases.
For setup of new user accounts that do not require new hardware installation, an official support request must be entered by 3 pm ET at least two (2) business days prior to the new employee’s first day of employment.
Failure to adhere to the above two policies will relieve RED74 of any obligation to comply with our Service Level Agreement (SLA) and will default to a “best effort” service level. There will be no guarantee that RED74 can perform a timely setup or installation request which does not adhere to the requirements outlined above.
Any new user setup request (with or without new hardware) by the client in which the client deems it urgent or imperative to be completed the same day or by the following morning before 11 am EST will be charged Time & Materials as per the client’s current service agreement.
Click on the “X” at the top right corner to acknowledge these policies and continue to the form.